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Style & Fit
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Customer Care
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About
Shipping & Payment
Shipping Information:
Orders are shipped within 48 hours of placement, pending credit approval. We are unable to ship on weekends and federal holidays; your order will be sent the following business day for regular ground shipping. If you are requesting 2 Day Air or Overnight shipping the order must be received by no later than 11:00am to go out with UPS that same day. Orders will not be delivered on Saturday or Sunday. Orders that were placed 2 Day Air on Thursday will be delivered the following week. We do not ship to PO boxes. We are unable to split shipments between addresses. Please place multiple orders if you need merchandise to be shipped to two or more locations. Our shipping and handling charges cover the expenses of processing, carefully packing, and delivering your order to you in a timely fashion.
All orders will arrive in plain cardboard boxes without logos. Inside, you’ll find the items you ordered with the original tags attached, sealed in protective plastic, tissued, and placed in one of our beautiful signature boxes. If you indicate at checkout that your purchase is a gift, the tags will remain attached but the prices will be cut off and unknown to the recipient. Additionally, the gift box will be tied with ribbon. We take great care to examine all merchandise before sealing your order to ensure that you receive only the best quality from A Tropical Affair.
Each shipment will contain a packing slip without prices that can be used as a return form. Your itemized receipt will be e-mailed to you with all pertinent cost information.
Domestic Shipping Rates:
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UPS Ground $10. |
Orders shipped standard delivery will arrive via UPS ground. Delivery times vary based on location, but should arrive within 5 to 10 business days. Please allow 14 days total for standard shipping before contacting us. |
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UPS 2 Day Air $20. |
Orders shipped via UPS 2 Day Air will arrive in approximately 2 business days (allow an extra day for some rural locations). |
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UPS Next Day Air $50. |
Overnight orders placed by 11 AM Pacific Time Monday through Friday will ship out the same business day. Orders placed after that time will be shipped on the next business day. |
For shipments to Alaska and Hawaii, please note that $30 will be added to the cost of the above shipping methods. Unfortunately, we do not yet offer shipping to Puerto Rico, the US Virgin Islands, or overseas. We do not offer delivery via United States Postal Service.
Shipping to Canada
At this time we are only shipping regular ground to
Holiday Deliveries:
2010 Schedule
Valentine's Day:
To make sure your orders arrive in time for the Valentines day make sure to ship by the following dates.
February 9 – UPS 3-Day Select
February 10 – UPS 2-Day Select
February 11 – UPS Next Day Air
Thanksgiving:
In November we will be closed from 25th to the 28nd due to the Thanksgiving Holiday. Any orders placed on the 24th before 11:00am will be shipped that same day, but will not be delivered until the following week. Please note if you need overnight or 2 Day Air shipping it will not be available at that time.
Happy Holidays!
For normal ground service to arrive by the 24th of December please place your order by no later than Monday the 13th of December.
Thursday, Dec. 23 is the last day to place a delivery for Next Day Air packages (must be placed by 11:00am) which will arrive on Friday, Dec. 24. If you placed a 2nd Day Air package it would arrive on Monday, Dec. 27.
Please ship early if you are worried about an order arriving on time.
We will not be shipping packages on the 24th of December Christmas Eve. There is no UPS Ground pickup service on that day. Have a great Holiday.
Thursday, Dec. 24
No UPS pickup or delivery.
Monday 28th is when we will resume normal shipping and office hours from our web store.
Tracking Your Shipment:
When your package has shipped, we will send you a confirmation e-mail that includes the tracking number so that you may follow the progress of your order.
Methods of Payment:
We gladly accept Visa, Mastercard, and American Express credit cards. We cannot accept cash, checks, money orders, or Paypal at this time. As required by law, sales tax of 8.75% will be added to orders shipped to recipients within the state of California.
Unfortunately, gift cards and credits that were issued at our retail store cannot be used to pay for orders from this website. Please call our store at (805) 730-1625 for assistance redeeming these forms of payment. The majority of the merchandise you see on this website will be available to you at the store. Our cheerful staff will help you make your purchase, and your order will be shipped in accordance with the shipping guidelines posted on this site.
Additional Information:
If your shipment is refused and returned to us unopened for any reason, your credit card will be refunded less shipping costs. Should you have an exchange that requires multiple shipments, the appropriate shipping and handling fees will be charged to the credit card used to pay for the order, unless you instruct us to use a different one.
Customer service for our website is available Monday through Friday from 11AM to 5PM Pacific Time by calling (805) 730-1620. You may also contact us via e-mail at customercontact@atropicalaffair.com. Please understand that our retail location is separate from the web store and will not be able to help you with website purchases or returns.