Return & Exchange Policy
Store credit only for returns or exchanges within 14 days of purchase. Store credit amount excludes gift wrap and shipping charges. The items must be accompanied by the receipt, unworn, in original condition, with tags attached. We do not re-credit cards, give cash back or refunds on purchases, gift certificates or gift cards. If visiting from out of town the items must be sent to us no later than 14 days from original purchase. The retail store and website are separate businesses; you can not buy at one and exchange at another.
No returns or exchanges on 'sale' merchandise. No returns or exchanges on packaged items including gifts. No returns or exchanges on these items: underwear (anything worn between the legs), swimwear, stockings, hosiery, lingerie sets, holiday products, costumes, packaged lingerie outfits, alterations, sensual products, bath and body products, sun care or candles. No returns or exchanges on items damaged, worn, or faded from not following care label instructions.
Holiday gifts purchased from Nov 15, 2013 may be exchanged no later than January 15, 2014 Valentine’s Day purchases purchased from January 20, 2014 may be exchanged no later than February 28, 2014.
All credit card or debit card purchases require matching identification and card holder must be present for purchases.